A clear breakdown of what each user role can do across the SBBPOS platform. Permissions are enforced on both frontend and backend.
Every SBBPOS user is assigned one role. Roles are additive — a higher role includes all the capabilities of roles below it.
| Feature / Task | Cashier | Store Manager | Account Manager | Account Admin |
|---|---|---|---|---|
| POS & Sales | ||||
| Scan products & build basket | ✓ | ✓ | ✓ | ✓ |
| Apply manual line discount | ✓ | ✓ | ✓ | ✓ |
| Apply order-level discount | ✓ | ✓ | ✓ | ✓ |
| Process payment (cash, card, Swish) | ✓ | ✓ | ✓ | ✓ |
| Void basket / cancel order | ✓ | ✓ | ✓ | ✓ |
| Refunds | ||||
| View order & receipt history | ✓ | ✓ | ✓ | ✓ |
| Full receipt refund | ✓ | ✓ | ✓ | ✓ |
| Partial / line-level refund | ✓ | ✓ | ✓ | ✓ |
| Finish a started card refund another way (mark as refunded manually, or pay out with another method) | ✓ | ✓ | ✓ | ✓ |
| Cancel a Westpay refund while the terminal waits for the customer | ✓ | ✓ | ✓ | ✓ |
| Gift cards & store credit | ||||
| Sell a gift card (tracked or manual) | ✓ | ✓ | ✓ | ✓ |
| Redeem a tracked gift card with number + security code | ✓ | ✓ | ✓ | ✓ |
| Redeem a tracked gift card without the security code (lost certificate) | — | ✓ | ✓ | ✓ |
| Issue store credit on a return / redeem store credit | ✓ | ✓ | ✓ | ✓ |
| Register the buyer of a gift card | ✓ | ✓ | ✓ | ✓ |
| Block a gift card or store credit account | — | — | ✓ | ✓ |
| Gift card & store credit report (liability as of a date, transactions, CSV) | — | — | ✓ | ✓ |
| Cash Handling | ||||
| Create a cash count | ✓ | ✓ | ✓ | ✓ |
| Update cash float | ✓ | ✓ | ✓ | ✓ |
| Approve a cash count | — | ✓ | ✓ | ✓ |
| Reports & End of Day | ||||
| View X-report (read-only period totals) | ✓ | ✓ | ✓ | ✓ |
| Create Z-report (close day) | ✓ | ✓ | ✓ | ✓ |
| View Z-report history | ✓ | ✓ | ✓ | ✓ |
| Force-close a retroactive Z-report | — | — | — | ✓ |
| Targets & Planner | ||||
| View sales targets vs. actual (dashboard) | ✓ | ✓ | ✓ | ✓ |
| Set targets for own store | — | ✓ | ✓ | ✓ |
| Set account-wide targets | — | — | ✓ | ✓ |
| Products | ||||
| Search & scan products at POS | ✓ | ✓ | ✓ | ✓ |
| Edit a product price/qty inline at POS | ✓ | ✓ | ✓ | ✓ |
| Manage product catalogue (admin) | — | — | ✓ | ✓ |
| Bulk import products | — | — | — | ✓ |
| Promotions & Shortcuts | ||||
| Promotions apply automatically at POS | ✓ | ✓ | ✓ | ✓ |
| Create & edit promotions (own store only) | — | ✓ | ✓ | ✓ |
| Delete promotions | — | — | ✓ | ✓ |
| Use shortcut menu at POS | ✓ | ✓ | ✓ | ✓ |
| Edit shortcut menu layout | — | ✓ | ✓ | ✓ |
| User Management | ||||
| Edit own user profile | ✓ | ✓ | ✓ | ✓ |
| View all users | — | — | ✓ | ✓ |
| Create & edit users | — | — | ✓ | ✓ |
| Business Units & Devices | ||||
| Register a device | — | — | ✓ | ✓ |
| Create & manage stores | — | — | ✓ | ✓ |
| Edit a store's receipt comment (Receipt Comment module) | — | — | ✓ | ✓ |
| Configure printers | — | — | ✓ | ✓ |
| Account Settings & Modules | ||||
| View & update account settings | — | — | — | ✓ |
| Enable / disable modules | — | — | — | ✓ |
| View audit log | — | — | ✓ | ✓ |
| Integrations | ||||
| Connect / disconnect integrations | — | — | — | ✓ |
| Connect / manage card payments (Stripe, Westpay) | — | — | — | ✓ |
| Link / unlink Westpay terminals to devices | — | — | — | ✓ |
| Set up Stripe locations and assign Stripe readers to devices | — | — | ✓ | ✓ |
| Export Skatteverket journal (Sweden) | — | ✓ | ✓ | ✓ |
Note: A ✓ means the role has permission — but many features also require the corresponding module to be enabled on your account. Modules are purchased and activated separately by an Account Admin. Permission alone does not unlock a feature if its module is off.
Contact us or log in to your account to manage user roles and permissions.
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